Customer Service Excellence

2 DAY COURSE BENEFITS INCLUDE:
  • Understand the meaning of Customer Service
  • Identifying your Customers
  • Realising it's all about ATTITUDE
  • Communication and Customer Service
  • Understanding the customers world and their rights
  • Realising what Customers Love and Hate
  • The way forward - Supportive Skills, Accommodating Skills, Directional Skills and Adding Value Skills.
WHO SHOULD ATTEND?
  • Company Owners and managers who want to create exceptional customer service in their business as well as all front line and administrative staff working with customers on a daily basis.
  • This workshop is also effective for everyone in business today from a cleaner up to the highest level in a company as we all deliver service in some way or another – internally and externally
CONTACT OUR CONSULTANT

Why choose us?

* Researched and structured practical training.

* Highly qualified facilitators

* Wide range of relevant and current topics.

* Interactive training.

* 11 Years of experience

Contact Info

 +27 11 626 9000

+27 11 507 5007

email-icon-hiinfo@premierconferencing.co.za

 

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Physical Address

52 Vorster Avenue

Cnr Glen Avenue, 

Vista Place, UG2

Glenanda

Johannesburg South 

2091

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