Service Training Courses
Call us on 011 626 9000 or send us your details:
For course information or to enquire, click on the links below:
Customer Service Excellence
Delegates who take this 2-day course will:
- Understand the meaning of customer service.
- Identify your customers.
- Realise it’s all about ATTITUDE.
- Learn communication and customer service.
- Understand the customer’s world and their rights.
- Realise what customer love and hate.
- Learn the way forward – supportive skills, accommodating skills, directional skills and adding value skills.
Who should attend?
- Company owners and managers who want to create exceptional customer service in their business as well as all front-line and administrative staff working with customers on a daily basis.
- Everyone in business today from a cleaner up to the highest level in a company as we all deliver service in some way or another – internally and externally.
Leadership in Customer Excellence
Delegates who take this 2-day course will learn:
- Defining exceptional customer care within your organisation.
- Eliminating the toxic issues with regard to customer service within your organisation.
- Creating effective Customer Relations Management (CRM) strategy.
- Communicating excellence to your customers.
- Managing the boundaries of service excellence within your organisation.
- First and third-person perspectives on service within your organisation.
- Becoming a landmark of excellence.
Who should attend?
- Senior and middle managers
- Customer relations managers
- Business owners
- Any person interested in strategic knowledge and skills in the area of customer service and CRM.
Enquire now
Where to find us
185 Brabazon Avenue,
Mondeor,
Johannesburg,
2091