Service Training Courses

Call us on 011 626 9000 or send us your details:

    Customer Service Excellence

    Delegates who take this 2-day course will:

     

    • Understand the meaning of customer service.
    • Identify your customers.
    • Realise it’s all about ATTITUDE.
    • Learn communication and customer service.
    • Understand the customer’s world and their rights.
    • Realise what customer love and hate.
    • Learn the way forward – supportive skills, accommodating skills, directional skills and adding value skills.

    Who should attend?

    • Company owners and managers who want to create exceptional customer service in their business as well as all front-line and administrative staff working with customers on a daily basis.
    • Everyone in business today from a cleaner up to the highest level in a company as we all deliver service in some way or another – internally and externally.

    Leadership in Customer Excellence

    Delegates who take this 2-day course will learn:

     

    • Defining exceptional customer care within your organisation.
    • Eliminating the toxic issues with regard to customer service within your organisation.
    • Creating effective Customer Relations Management (CRM) strategy.
    • Communicating excellence to your customers.
    • Managing the boundaries of service excellence within your organisation.
    • First and third-person perspectives on service within your organisation.
    • Becoming a landmark of excellence.

    Who should attend?

    • Senior and middle managers
    • Customer relations managers
    • Business owners
    • Any person interested in strategic knowledge and skills in the area of customer service and CRM.

    Enquire now


      Which course/s are you interested in?*:

      Advanced Communication Skills for Today’s Top ManagersCustomer Service ExcellenceEffective Minute Taking & Business Report Writing SkillsHigh Performance for Secretaries & Personal AssistantsLeadership in Customer ExcellenceMBA for Secretaries & Personal AssistantsSales and Marketing

      Get in touch

      +27 11 507 5007

      Where to find us

      52 Vorster Avenue,
      cnr Glen Avenue,
      Vista Place, UG2
      Glenanda
      Johannesburg South